Refund policy

Return & Refund Policy

At Silent Tech, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must:

  • Be in its original, unused condition.
  • Be returned with its original packaging, accessories, manuals, and any complimentary items.
  • Not show signs of misuse, accidental damage, or unauthorized repair.

Products that do not meet these conditions may not qualify for a return or refund.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.

To help us verify and resolve claims for damaged, defective, or incorrect products quickly, we strongly recommend recording a clear, continuous unboxing video from the moment the sealed parcel is received until the product is fully unboxed and inspected. This helps us process genuine claims fairly and efficiently. In some cases, we may also request clear photos of the product and packaging.

If the issue is confirmed after inspection, Silent Tech will cover the return shipping cost and provide a replacement or refund, depending on product availability and the nature of the issue.

3. Change of Mind Returns

If you wish to return a product because you changed your mind or ordered the wrong item:

  • Your return request must be submitted within 14 days of delivery.
  • The product must be unused and in its original condition.
  • The customer is responsible for the return shipping charges.

Original shipping charges are non-refundable.

4. Non-Returnable Items

Returns or refunds will not be accepted if:

  • The product has been used, damaged, or modified after delivery.
  • The original packaging, accessories, or included items are missing.
  • The return request is made after the 14-day return period.
  • The damage occurred due to improper handling by the customer.

5. Refund Process

Once we receive your returned item, it will be carefully inspected.

If your return is approved, your refund will be processed within 3–7 business days through the original payment method whenever possible, or through another mutually agreed method.

If the returned item does not meet our return conditions, the refund request may be declined.

6. Exchanges

If you receive a defective or incorrect product, we will gladly exchange it, subject to product availability.

If the same item is unavailable, we will offer an appropriate replacement or a refund.

7. Return Shipping

  • Damaged, defective, or incorrect product: Silent Tech will arrange or cover the return shipping cost.
  • Change of mind or incorrect order placed by the customer: Return shipping costs are the customer's responsibility.

8. How to Request a Return

Before returning any product, please contact us through the WhatsApp Chat button available on our website.

Our customer support team will review your request and guide you through the return process.

Please do not send any product back without contacting us first, as unauthorized returns may not be accepted.

9. Our Commitment

At Silent Tech, we value every customer and are committed to resolving genuine concerns fairly, professionally, and as quickly as possible. Thank you for choosing Silent Tech.

10. Additional Information

Silent Tech reserves the right to refuse any return or refund request that does not meet the conditions outlined in this policy or where fraudulent or abusive activity is reasonably suspected.